Policy
Order & Care Policy
Every bouquet is handmade to order, so we keep our policy clear and simple. Please read through the
details below before placing an order so you know exactly how deposits, changes, delivery and pickups work.
Quick Policy Highlights
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Handmade to order
Each bouquet is custom-made, so all orders are final once confirmed.
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Order timing
We recommend placing your order at least 5–7 days before your event.
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Changes & edits
Small changes are allowed within 24 hours of order confirmation.
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Delivery & pickup
Pickup is near The Gore Rd & Ebenezer Dr. Limited local delivery is available for nearby areas.
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Payment
A 50% e-transfer deposit is required before we start your bouquet. The remaining balance is due at pickup or before delivery, and bouquets must be picked up within one week of being ready.
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Care
Keep bouquets away from water, direct sun and open flames to maintain their shape and colour.
How Orders Work
When you submit a custom order form, we review your colours, add-ons and details and then reach out by
call to confirm everything. Once the design and price are confirmed with you, we require a 50% deposit
by e-transfer before we start making your bouquet and your order is considered booked. After your bouquet
is finished, it must be picked up within one week of the time we let you know it is ready. Because every
bouquet is handmade and materials are prepared specifically for you, orders become final at this stage.
Timing, Changes & Cancellations
To make sure your bouquet is ready on time, we recommend placing your order 5–7 days before you need it.
Small changes, like switching a ribbon shade or add-on, can usually be made within 24 hours of confirming
your order, depending on material availability. If you need to cancel, please let us know as soon as
possible. Because materials are purchased per order, deposits and payments may not be refundable once work
has started.
Delivery & Pickup
Pickup is from a safe, public location near The Gore Rd & Ebenezer Dr in Brampton. For some nearby
areas, the florist may be able to offer local delivery, depending on schedule and distance. If delivery is
available for your order, we will confirm the exact time, location and any delivery fee with you during
the chat after you submit your form. Please make sure someone is available to receive the bouquet at the
agreed time.
Custom Requests & Colours
We do our best to match your inspo photos, favourite colours and themes using the ribbons and add-ons we
have available. Exact shades, characters and wraps may vary slightly from reference photos, but the overall
vibe and style of the bouquet will always be kept. If something requested is not possible, we will suggest
the closest alternative that still fits your occasion and budget.
Care & Longevity
Ribbon bouquets are designed to be long-lasting keepsakes. To keep them looking their best, store them in
a cool, dry place away from direct sunlight, water and humidity. Avoid crushing or pressing the bouquet,
and keep it away from candles or open flames. With gentle handling, your Roses by Aikam bouquet can stay
on display for months or even years.